Legal Notice

Legal Notice

1. Legal Information.
Baños de Retortillo S.A.
Registered address: C/ Zamora, 44-46. 3º Drcha. 37002. Salamanca.
Phone: 923 450411
Tax ID number A-37000114.

2. Terms of use of the portal.
A) Ownership.
Baños de Retortillo S.A. is the owner of the internet address: http://www.balnearioretortillo.com

B) Use of the portal.
Anyone who visits the website acquires the status of user thereof, and consequently, is subject to these general terms of use, which are expressly accepted. If these terms are not accepted, the user must immediately cease using this service, ending the relationship.
The use of the information services provided by www.balnearioretortillo.com is free of charge for users.
Provision of information services generally does not require prior subscription or user identification.

C) Contents.
All contents of the website, including by way of example but not limited to texts, photographs, graphics, images, icons, links, and other multimedia contents, as well as its graphic design and source codes, are intellectual property of Baños de Retortillo S.A. None of the exploitation rights on them are transferred to the User beyond what is strictly necessary for the proper use of the website.
Therefore, Baños de Retortillo S.A. reserves the right to make modifications and updates to the information contained on the website or its configuration or presentation at any time and without prior notice.

D) Service quality.
Balneario de Retortillo is not responsible for direct or indirect damages or losses derived from the use of this website, including damage to computer systems. It is also not responsible for any damages or losses caused by failures or disconnections in telecommunication networks.

E) Personal data protection policy.
Baños de Retortillo S.A. guarantees the privacy of online services in accordance with legal requirements and informs about its personal data protection policy so that users can freely and voluntarily decide whether to provide Baños de Retortillo S.A. their personal data through the electronic form. Users consent to the processing of such personal data by MMMA under the terms of this Personal Data Protection Policy.

F) Confidentiality in the automated processing of users' personal data.
Baños de Retortillo S.A. guarantees the confidentiality of personal data provided by USERS and its automated processing in accordance with the current legislation on personal data protection (Organic Law 15/99, December 13, on Personal Data Protection, Royal Decree 994/1999, June 11, which approves the Regulation on security measures of automated files containing personal data, as well as all applicable regulations in this matter).
Baños de Retortillo S.A. has adopted the legally required levels of security for the protection of personal data and has installed all technical means and measures within its reach to prevent loss, misuse, alteration, unauthorized access, and theft of the provided personal data. Nevertheless, users should be aware that Internet security measures are not impregnable. The collected personal data will be subject to automated processing and incorporated into the corresponding automated files by Baños de Retortillo S.A. Baños de Retortillo S.A. will provide users with appropriate technical means to access, prior to the delivery of personal data, this notice on Personal Data Protection Policy or any other relevant information, and to give their consent so that Baños de Retortillo S.A. proceeds with the automated processing of the users' personal data.
Baños de Retortillo S.A. reserves the right to modify this policy to adapt it to legislative, jurisprudential, or industry practice changes, always considering the legitimate interests of the consumer or user. Certain services provided on the website may contain particular conditions with specific provisions regarding personal data protection.

Privacy Policy

Data Controller
Identity: Balneario de Retortillo
Postal Address: Crtra, SA-322, Km 29, 5, 37495 RETORTILLO (Salamanca)
Phone: 923 450 411
Email: balneario@balnearioretortillo.com

Data Processor
Contact Data Processor: balneario@balnearioretortillo.com

Purpose of processing
At Hotel Balneario de Retortillo, we process the information provided by interested persons in order to manage reservations at our facilities, as well as to send requested information and to provide interested parties with offers, promotions, and discounts of interest.
Your data will be retained only for the strictly necessary period and will be deleted after a period of inactivity.

Legal basis for processing
Regarding the management of the data you provide for the above purpose, processing is based on your consent.

Recipient
The recipient of your data is Hotel Balneario de Retortillo, provided there is explicit acceptance.

Rights
You have the right to obtain clear, transparent, and understandable information about how we use your personal data and your rights.
To exercise these rights, you can contact any of the email addresses listed under Data Controller or directly at our facilities at Crtra, SA-322, Km 29, 5, 37495 RETORTILLO (Salamanca).

- Right of access: You have the right to access the personal data we hold about you.
- Right of rectification: You have the right to have your personal data rectified if inaccurate or incomplete.
- Right of erasure/right to be forgotten: You have the right to have your personal data erased permanently, except for legal exceptions or legitimate interests.
- Right to object: You have the right to object at any time, for reasons related to your particular situation, to the processing of personal data concerning you.
- Right to data portability: You have the right to receive the personal data you provided to us in a structured, commonly used, and machine-readable format and to transmit them to another data controller when processing is based on consent and performed by automated means.
- Right to restriction of processing: You have the right to obtain restriction of your data when one of the following applies:
1. a) when you contest the accuracy of personal data during a period enabling us to verify its accuracy;
2. b) when processing is unlawful and you oppose erasure and request restriction instead;
3. c) when we no longer need the personal data for processing, but you need them for the formulation, exercise, or defense of claims;
4. d) when you have objected to processing pursuant to Article 21(1) of the GDPR, pending verification if our legitimate grounds override yours.
- Right to lodge a complaint with a supervisory authority: You have the right to lodge a complaint with the Spanish Data Protection Agency regarding the privacy and data protection practices used.

Origin of the data
The data we process come exclusively from the data provided by you.

Cancellation Policies:

1. Free cancellation:
These reservations can be canceled without fee up to 2 days before arrival. In such case, the amount paid will be refunded within 7 days after cancellation submission. If cancellation is made after this period or if the guest does not show up, the property will charge 1 night's stay. Credit card information or payment of 1 night's stay is required to guarantee the reservation.

2. Non-refundable:
To confirm these reservations, full payment of the entire stay is required in advance. For cancellations, modifications, or no-shows on arrival date, no refunds will be made.